Solved the Following FQ items:
The following C200 cpl.no are not possible to spare part program in truck;
2252122, 2256815, 2256818, 2256822, 2256823, 2424369
Brake wear control not visible in BMS ECU check
Affects all 4x2 wheel configuration vehicles
Not able to set correct vehicle speed limit for activation of PTO, Allison 2.
Not possible to spare part program BCI1_B1
Only when function parameter "Warning Battery main switch" is set to "Without".
Range for setting parameter "Increase in pressure to trailer" in SDP3 is incorrect.
Possible to choose parameters in SDP3 that are out of range and gives DTC and VOR after COO software update.
Range for setting parameter "Increase in pressure to trailer" in SDP3 is incorrect
See Adjustment tab; Chassis/Brake/Trailer coupling force control Value; Bar
Unclear information about Function Lamps flashing simultaneously is not available for all vehicles.
The instructions/guide is updated so it is clear for the user that Lamps flashing is NOT
available for all vehicles.
Wizard Checking wastegate does not work as intended, see TMI PC-15 05 29
When there is any other fault in function of turbocharger, such as feed pressure is missing,
the guide will always point valve block V107 as faulty. This is misleading and actions will not
solve the problem for the customer.
1pc x SDP3 V2.27 CD
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To ensure satisfaction at all times, our customer service team provides comprehensive after sales support.
With years of experience maintaining and servicing automated materials handling systems for some of the world’s leading organisations, we can confidently claim that Exmac’s after sales support is totally focused and second to none.
A concise Operating & Maintenance Manual is provided on completion of every project, to assist operators and maintenance personnel in the day-to-day use and care of the system.
A 12 month warranty is offered as standard on all systems and equipment supplied. Extended warranty agreements are available on request.
Exmac Automation’s priority is to resolve issues as quickly as possible when a request for assistance or parts is received. Response is immediate, and with the ability to call on a wealth of experienced engineers and a vast stock of standard component parts, we are able to provide a first class after sales service.
A variety of maintenance contracts and operator and maintenance training programmes, and a 24/7 telephone hotline and call-out facility, are also available.
The accessibility and availability of our after sales department to provide assistance, guidance and advice embodies our aim to develop a close and continuing relationship with customers through constant communication.
Service contract example
Exmac service agreement levels offered (levels 1 2 & 3)